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What is Direct Alarm Monitoring?

Direct Alarm Monitoring is when your home burglary and fire security system is set up to notify the City of Wylie's 9-1-1 system rather than going through a third party monitoring company.

How is Direct Alarm Monitoring better than using a private alarm company to monitor my home?

When a private alarm company monitors your security system, they receive notification from your security system that your home needs emergency responders. The monitoring company tries to call your home to see if you have accidentally set off your alarm in error. If they make no contact with the home owner, the monitoring company then calls our 9-1-1 center and requests emergency responders be dispatched to your home.

By using Direct Alarm Monitoring your system automatically notifies the City of Wylie's 9-1-1 center. The 9-1-1 center dispatches units to your home immediately, and then a dispatcher tries to make contact with the home owner.

By cutting out the middle man, you've saved valuable time that could save your life and property.

What does it cost to have Direct Alarm Monitoring?

That's the beauty of our program: it only requires the annual permit fee, which you have to pay no matter who monitors you. So basically -- you get your home monitored for free!

What is involved in a Direct Alarm Monitoring conversion?

Regardless of whether you are currently monitored by an alarm company, have not activated your system, or do not have one installed but are pre-wired, any household or business has the option of being converted to Direct Alarm Monitoring by the City of Wylie.

Any licensed alarm company the citizen chooses may perform conversions; however, the City has received pricing assurances from specified companies that have performed work for customers in the past. These companies have agreed to perform the re-programming and/or other services related to connecting your system with the City's Direct Alarm Monitoring.

If you choose to use one of these companies, the City of Wylie will act as a coordinator between the alarm company and the  individual(s) requesting services.  The City will have a representative contact you to schedule an appointment to perform a pre-program inspection to verify your panel's ability to be reprogrammed. If problems arise or your system is not currently compatible, a representative will explain conversion options.

Do I get any signs or stickers to show that my home is being monitored?

Of course you do. Once your conversion is complete, you can come by our office at 300-100 Country Club, Third Floor, Wylie, TX  75098 to pick them up.

It sounds great! I want to be monitored by the City of Wylie. What next?

It is as simple as downloading and completing the forms. Submit your paperwork to the alarm coordinator by email or mail to: 300-100 Country Club, Third Floor, Wylie, TX 75098

Direct Alarm Monitoring Forms

City Of Wylie | 300 Country Club Road | Wylie, Texas 75098 | 972.516.6000
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contact information

Wylie Municipal Complex
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000
Monday – Friday; 8 am – 5 pm

Building Inspection, 2nd floor
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor
972-516-6010, citymgr@wylietexas.gov

City Secretary, 1st floor
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor
972-516-6440, code@wylietexas.gov

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor
972-516-6040, jobs@wylietexas.gov

Planning and Zoning
, 2nd floor
972-516-6320, planning@wylietexas.gov

Parks Administration
, 3rd floor
972-516-6340, parks@wylietexas.gov

Purchasing
, 1st floor
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor
973-516-6100, utility@wylietexas.gov
Recreation Center
300 Country Club Rd., Building 200
972-516-6360, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday, Tuesday & Thursday, 10 am – 8 pm
Wednesday, 10 am – 6 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-0771
Station #2, 555 Country Club Rd., 972-429-0772
Station #3, 210 W.A. Allen Blvd., 972-442-0773
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks Maintenance
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-442-8119, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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