Public Works


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Public Works
949 Hensley Lane, Building 300
Wylie, TX 75098

Monday - Friday: 7 am - 3:30 pm (excluding holidays)

Phone: 972-442-7588
Fax: 972-442-8198

To report an emergency after regular operating hours
Contact Police Dispatch at 972-442-8171

Report Issues or Concerns
Watering Violations
Water Discoloration/Odor
Water or Storm Pollution
Water Leak
Storm Drains
Sewer Clogged or Overflow

Services and/or programs:

  • Maintain and repair wastewater collection system piping and lift stations
  • Clear stoppages
  • Monitor and control lift station run times
  • Manhole/mainline inspection, repair, and cleaning
  • Perform post-construction camera inspection of new service lines  
  • Perform preventive maintenance citywide in areas prone to service interruptions

Learn how fats, oils, and grease (FOG) can impact our sanitary sewer system.

Wastewater FAQs:
What is a sanitary sewer clean-out?
Plumbing access to a structure's main sanitary sewer drain piping to allow cleaning entry point when a stoppage occurs.

Where are sanitary sewer clean-outs?
1). For structures built before 1970, they are usually located in back of backyard in line with main toilet vent.
2). For structures built after 1970, they are usually located in front flower-bed area in line with main toilet vent. 
Both located outside of the foundation.  

What do sanitary sewer clean-outs look like?
1). Older structures will have a 4" cast iron pipe with a hub and brass threaded cap.
2). Newer structures can have either a 3" or 4" PVC pipe with a brass cap, PVC cap, or rubber cap.

How do you remove the clean-out cap?
Rubber Caps - Take the steel band off cap with a flat-head or common screwdriver.
PVC Caps - Unscrew with pipe wrench, channel lock, or large crescent wrench.
Brass Caps - Same as the PVC caps. Most brass cap threads will lock into cast iron pipe making it difficult to remove if not impossible unless threads were lubricated prior to being installed. Sometimes the best and easiest way to remove the brass cap is to bend it slightly enough to drive a flat-head screwdriver into the threads and pop the cap off the clean-out. Do not drive cap into clean-out or drop it down into the clean-out; results will most definitely cause a stoppage.

How many sanitary sewer clean-outs does a residential house have?
Most residences have a double clean-out with two clean-out stacks.
1). The stack closest to the foundation sweeps away from the house and toward the city's sewer main.
2). The stack farthest from the foundation sweeps toward the house to allow cleaning under the house. 

What if the sanitary sewer clean-out is dry?
Sewer stoppage will be under the house.

What if the sanitary sewer clean-out is holding water or overflowing?
Sewer stoppage will be toward the city's sewer main.

Why is my kitchen sink stopped up?
99.9% of the time sink stoppages are internal problems and need to be taken care of by the residents.

contact information

Wylie Municipal Complex
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000
Monday – Friday; 8 am – 5 pm

Building Inspection, 2nd floor

City Manager, 1st floor

City Secretary, 1st floor

Code Enforcement, 2nd floor

Communication/Marketing, 1st floor

Engineering, 2nd floor

Finance, 1st floor

Human Resources, 3rd floor

Planning and Zoning
, 2nd floor

Parks Administration
, 3rd floor

, 1st floor

Utility Billing
, 1st floor
Recreation Center
300 Country Club Rd., Building 200

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300

Monday, Tuesday & Thursday, 10 am – 8 pm
Wednesday, 10 am – 6 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court

Police Administration

Public Safety Communications

Fire Administration

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-0771
Station #2, 555 Country Club Rd., 972-429-0772
Station #3, 210 W.A. Allen Blvd., 972-442-0773
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks Maintenance
949 Hensley Ln., Building 200
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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