Public Works


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Public Works
949 Hensley Lane, Building 300
Wylie, TX 75098

Monday - Friday: 7 am - 3:30 pm (excluding holidays)

Phone: 972-442-7588
Fax: 972-442-8198

To report an emergency after regular operating hours
Contact Police Dispatch at 972-442-8171

Report Issues or Concerns
Watering Violations
Water Discoloration/Odor
Water or Storm Pollution
Water Leak
Damaged Fire Hydrant
Storm Drains
Sewer Clogged or Overflow

Contact Utility Billing for questions regarding water bill and payment, meter sets and fee, and tapping fees
Wylie Municipal Complex
300 Country Club Road, Building 100, 1st Floor
Wylie, TX 75098
Phone: 972-516-6100

Restrictions and Conservation:

For weekly updates regarding how much and when to water your lawn, sign up for

NTMWD Reminder: Minimal Outdoor Watering Needed November Through March
2015-10-29 Press Release - Fall Winter Watering

Starting November 1:

Limit landscape watering with sprinklers or irrigation systems at each service address to no more than one day per week (November 1 - March 31), with education that less than once per week is usually adequate. Additional watering of landscape may be provided by hand-held hose with shutoff nozzle, use of dedicated irrigation drip zones, and/or soaker hose provided no runoff occurs. Lawn and landscape watering are limited to once per week as per the chart below:

 Trash Day  Watering Day
 Monday  Monday
 Tuesday  Tuesday
 Wednesday  Wednesday
 Thursday  Thursday
 Friday  Friday

Water Conservation Measures:

  • Limit landscape watering with sprinklers or irrigation systems at each service address to no more than one day per week beginning November 1 and ending March 31 of each year, with education that less than once per week is usually adequate. The watering day shall be on the customer's trash day unless otherwise set by the City of Wylie.
  • Prohibit lawn irrigation watering from 10 am to 6 pm (April 1 - October 31).
  • Prohibit the use of irrigation systems that water impervious surfaces. (Wind driven water drift will be taken into consideration.)
  • Prohibit outdoor watering during precipitation or freeze events.
  • Prohibition of use of poorly maintained sprinkler systems that waste water.
  • Prohibit excess water runoff or other obvious waste.
  • Require rain and freeze sensors and/or ET or Smart controllers on all new irrigation systems. Rain and freeze sensors and/or ET or Smart controllers must be maintained to function properly.
  • Prohibit watering of areas that have been overseeded, sodded, sprigged, broadcasted, or plugged with cool season grasses, except for golf courses and athletic fields.
  • Requirement that all new irrigation systems be in compliance with state design and installation regulations (TAC Title 30, Part 1, Chapter 344).
  • Non-commercial car washing can be done only when using a water hose with a shut-off nozzle.


Report Watering Violations
Click here to submit a watering violation using the help center
Mobile App:
Download the GORequest Android or Apple app for your phone or tablet.

Water Conservation Tips 
2015-04-24 FINAL - Regional Game Plan

Water Information and Reports:

Important Notes from North Texas Municipal Water District 

Summer Algal Blooms (Specific) – A general fact sheet about Summer Algal Blooms.

Taste and Odor (General) - Includes a general fact sheet about taste and odor, a summer bloom information page, and a winter bloom information page.

Reports and Information

How Water Works: An Interactive Tour, is a virtual tour of how water is collected, treated, and used in a typical water supply system. Beginning with the reservoir and wells and continuing through a water filtration plant, into the distribution system and consumers' homes, and out through a wastewater plant. The tour provides close-up descriptions of the various components of how water works. Using pop-up screens for a close-in look and description of operations. Click here to view: "How Water Works: An Interactive Tour"- made possible by the American Water Works Association.

contact information

Wylie Municipal Complex
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000
Monday – Friday; 8 am – 5 pm

Building Inspection, 2nd floor

City Manager, 1st floor

City Secretary, 1st floor

Code Enforcement, 2nd floor

Communication/Marketing, 1st floor

Engineering, 2nd floor

Finance, 1st floor

Human Resources, 3rd floor

Planning and Zoning
, 2nd floor

Parks Administration
, 3rd floor

, 1st floor

Utility Billing
, 1st floor
Recreation Center
300 Country Club Rd., Building 200

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300

Monday, Tuesday & Thursday, 10 am – 8 pm
Wednesday, 10 am – 6 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court

Police Administration

Public Safety Communications

Fire Administration

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-0771
Station #2, 555 Country Club Rd., 972-429-0772
Station #3, 210 W.A. Allen Blvd., 972-442-0773
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks Maintenance
949 Hensley Ln., Building 200
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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