Public Works

Water

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Public Works
949 Hensley Lane, Building 300
Wylie, TX 75098

Monday - Friday: 7 am - 3:30 pm (excluding holidays)

Phone: 972-442-7588
Fax: 972-442-8198

NTMWD Chlorine Maintenance News Release

To report an emergency after regular operating hours
Contact Police Dispatch at 972-442-8171

Contact Utility Billing for questions regarding water bill and payment, meter sets and fee, and tapping fees
Wylie Municipal Complex
300 Country Club Road, Building 100, 1st Floor
Wylie, TX 75098
Phone: 972-516-6100

Water and Sewer Pipe Warranty Mailing
This is a solicitation from a private company which (as stated on the advertisement) is not affiliated with the City of Wylie. The Water Department is not endorsing these companies because the service line is private plumbing. Like any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

Restrictions and Conservation:
For weekly updates regarding how much and when to water your lawn, sign up for www.watermyyard.org.

NTMWD Reminder: Minimal Outdoor Watering Needed November Through March
2015-10-29 Press Release - Fall Winter Watering

Starting April 1, 2017:
Limit landscape watering with sprinklers or irrigation systems at each service address to no more than two days per week (April 1 - Oct. 31), although less than twice per week is usually adequate. Additional watering of landscape may be provided by hand-held hose with shutoff nozzle, use of dedicated irrigation drip zones, and/or soaker hose provided no runoff occurs. Lawn and landscape watering are limited to twice per week as per the chart below:

 Trash Day  Watering Day
 Monday  Monday and Thursday
 Tuesday  Tuesday and Friday
 Wednesday  Wednesday and Saturday
 Thursday  Thursday and Sunday
 Friday  Friday and Monday


Water Conservation Measures:

  • Prohibit lawn irrigation watering from 10 am to 6 pm (April 1 - Oct. 31).
  • Prohibit the use of irrigation systems that water impervious surfaces. (Wind-driven water drift will be taken into consideration.)
  • Prohibit outdoor watering during precipitation or freeze events.
  • Prohibit use of poorly maintained sprinkler systems that waste water.
  • Prohibit excess water runoff or other obvious waste.
  • Require rain and freeze sensors and/or ET or Smart controllers on all new irrigation systems. Rain and freeze sensors and/or ET or Smart controllers must be maintained to function properly.
  • Prohibit watering of areas that have been over seeded, sodded, sprigged, broadcasted, or plugged with cool season grasses, except for golf courses and athletic fields.
  • Require that all new irrigation systems be in compliance with state design and installation regulations (TAC Title 30, Part 1, Chapter 344).
  • Non-commercial car washing can be done only when using a water hose with a shut-off nozzle.

Report Watering Violations
Click here to submit a watering violation using the help center
Mobile App:
Download the GORequest Android or Apple app for your phone or tablet.

Water Conservation Tips
www.Dallas.tamu.edu
www.watermyyard.org 
2015-04-24 FINAL - Regional Game Plan

Water Information and Reports:

Important Notes from North Texas Municipal Water District 

Summer Algal Blooms, Taste and Odor – fact sheet about summer algal blooms and taste and odor.
https://www.ntmwd.com/documents/taste-odor-fact-sheet/

Reports and Information

How Water Works shows how water is collected, treated, and used in a typical water supply system. Beginning with the reservoir and wells and continuing through a water filtration plant, into the distribution system and consumers' homes, and out through a wastewater plant, this graphic provides close-up descriptions of the various components of how water works. Click here to view: How Water Works, made possible by the American Water Works Association.


contact information

Wylie Municipal Complex
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000
Monday – Friday; 8 am – 5 pm

Building Inspection, 2nd floor
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor
972-516-6010, citymgr@wylietexas.gov

City Secretary, 1st floor
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor
972-516-6440, code@wylietexas.gov

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor
972-516-6040, jobs@wylietexas.gov

Planning and Zoning
, 2nd floor
972-516-6320, planning@wylietexas.gov

Parks Administration
, 3rd floor
972-516-6340, parks@wylietexas.gov

Purchasing
, 1st floor
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor
973-516-6100, utility@wylietexas.gov
Recreation Center
300 Country Club Rd., Building 200
972-516-6360, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday, Tuesday & Thursday, 10 am – 8 pm
Wednesday, 10 am – 6 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-0771
Station #2, 555 Country Club Rd., 972-429-0772
Station #3, 210 W.A. Allen Blvd., 972-442-0773
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks Maintenance
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-442-8119, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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