Victim Services

Victim Services

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The Wylie Police Department is dedicated to providing services to crime victims and their families. Our goal is to reduce the emotional, financial, physical and legal effects relating to the traumatic experiences of being a victim of a violent crime.

Services provided include, but are not limited to, the following:

  • Assistance in applying for and filing for the Crime Victims’ Compensation (CVC) claims
  • Safety Planning, including referrals to shelters
  • Crisis Intervention, crisis counseling and counseling referrals
  • Notification of Victim Rights
  • Court Accompaniment for Permanent Protective Order hearings and Grand Jury Subpoenas
  • Assistance with obtaining a Protective Order
  • Assistance with Evidence Return
  • Criminal Justice Support and Advocacy
  • Referrals to appropriate social service agencies

For preventative measures and community engagement, the Wylie Police Department, offers community resources referrals, crisis assistance and appropriate caring support to citizens.

The resource referrals can be made to meet the immediate needs of crime victims such as food, clothing and shelter.

The Crime Victim Advocate coordinates with Detectives, social service agencies, school districts, the district attorney's office, and local coalitions to ensure that victims receive updated information and referrals to meet their needs.

Helpful Resources

If you or someone you know has been the victim of family violence, there are resources available to help; please call (972) 429-8005. You can also view our resource guide to find out about available options.

The National Domestic Violence Hotline is a 24 hour resource that can provide you with confidential information, support, and referrals. You can call them at (800) 983-9933. In addition, there are local domestic violence shelters that can provide emergency shelter, counseling, and referrals as needed.


I was a victim of crime. I have been feeling anxious and having difficulty sleeping. Am I okay? 

It is common after a traumatic incident for victims to feel anxious and nervous. In addition, many victims experience difficulty sleeping, change in eating habits, and difficulty focusing on simple tasks. Click here to view a list of normal reactions. However, if these reactions persist or cause difficulty with normal activities, it may be necessary to seek professional help. If you need assistance finding a counselor, please call our staff.

I filed a police report and I don't know what happened with my case. How do I find out the status?

The Crime Victim Advocate can assist you in finding out the status of your case and explaining the process to you. Please feel free to call between regular office hours, Monday through Thursday, 7 a.m. to 5 p.m.

I have heard about Crime Victim's Compensation (CVC), but I don't know if I am eligible. How do I find out if CVC can help me?

You can visit the Attorney General's website to get information on eligibility and application processing. You may view the safety plan to get some ideas on ways to stay safe as you decide what to do about your situation.

How do I check the status of an arrestee?

You can call (972) 442-8171 24 hours a day to check on the status of an arrestee housed in the Wylie PD jail. If the arrestee has been transferred to the Collin or Dallas County Jail, you can register with the VINE program (Victim Information and Notification Everyday) to get updated information on custody status. Find more information on the VINE program . Victim Services staff can also assist you with the registration process.

Crime Victim Advocate
Kisha S. Voss

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday

Building Inspection2nd floor, 7:30 am - 5:30 p 

City Manager, 1st floor, 8 am – 5 pm 

City Secretary1st floor, 8 am – 5 pm 

Code Enforcement, 2nd floor, 7:30 am - 5:30 pm

Communication/Marketing, 1st floor, 8 am – 5 pm

Engineering, 2nd floor, 7:30 am - 5:30 pm

Finance, 1st floor, 8 am – 5 pm 

Human Resources, 3rd floor, 8 am – 5 pm 

Planning and Zoning, 2nd floor, 7:30 am - 5:30 pm

Purchasing, 1st floor, 8 am – 5 pm

Utility Billing
, 1st floor, 7:30 am - 5:30 pm

Recreation Center
300 Country Club Rd., Building 200

Monday – Thursday, 5 am – 9 pm
Friday, 5 am – 5 pm
Saturday, 8 am – 8 pm
Sunday, 1 pm – 5 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 7:30 am – 5:30 pm

Municipal Court

Police Administration

Public Safety Communications

Fire Administration

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks and Recreation Administration
949 Hensley Ln., Building 200
Monday – Friday, 8 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
Monday – Friday, 8 am – 4 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
*Temporarily closed for improvements

Economic Development Corporation
250 S. Hwy. 78
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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