Public Works


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Public Works
949 Hensley Lane, Building 300
Wylie, TX 75098

Monday - Friday: 7 am - 3:30 pm (excluding holidays)

Phone: 972-442-7588
Fax: 972-442-8198

To report an emergency after regular operating hours
Contact Police Dispatch at 972-442-8171

Contact Utility Billing for questions regarding water bill and payment, meter sets and fee, and tapping fees
Wylie Municipal Complex
300 Country Club Road, Building 100, 1st Floor
Wylie, TX 75098
Phone: 972-516-6100

Water Quality Update

Water and Sewer Pipe Warranty Mailing
This is a solicitation from a private company which (as stated on the advertisement) is not affiliated with the City of Wylie. The Water Department is not endorsing these companies because the service line is private plumbing. Like any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.

Restrictions and Conservation:
For weekly updates regarding how much and when to water your lawn, sign up for

Mandatory Outdoor Water Restrictions:
From Nov. 1 through March 31:
Limit landscape watering with sprinklers or irrigation systems at each service address to no more than one day per week beginning Nov. 1 and ending March 31 of each year, although less than once per week is usually adequate. The watering day shall be on the customer’s trash day unless otherwise set by the City of Wylie.

From April 1 through Oct. 31
Limit landscape watering with sprinklers or irrigation systems at each service address to no more than two days per week (April 1 - Oct. 31), although less than twice per week is usually adequate. Additional watering of landscape may be provided by hand-held hose with shutoff nozzle, use of dedicated irrigation drip zones, and/or soaker hose provided no runoff occurs. Lawn and landscape watering are limited to twice per week as per the chart below:

 Trash Day  Watering Day
 Monday  Monday and Thursday
 Tuesday  Tuesday and Friday
 Wednesday  Wednesday and Saturday
 Thursday  Thursday and Sunday
 Friday  Friday and Monday

Water Conservation Measures:

  • Prohibit lawn irrigation watering from 10 am to 6 pm (April 1 - Oct. 31).
  • Prohibit the use of irrigation systems that water impervious surfaces. (Wind-driven water drift will be taken into consideration.)
  • Prohibit outdoor watering during precipitation or freeze events.
  • Prohibit use of poorly maintained sprinkler systems that waste water.
  • Prohibit excess water runoff or other obvious waste.
  • Require rain and freeze sensors and/or ET or Smart controllers on all new irrigation systems. Rain and freeze sensors and/or ET or Smart controllers must be maintained to function properly.
  • Prohibit watering of areas that have been over seeded, sodded, sprigged, broadcasted, or plugged with cool season grasses, except for golf courses and athletic fields.
  • Require that all new irrigation systems be in compliance with state design and installation regulations (TAC Title 30, Part 1, Chapter 344).
  • Non-commercial car washing can be done only when using a water hose with a shut-off nozzle.

Report Watering Violations
Click here to submit a watering violation using the help center
Mobile App: Download the GORequest Android or Apple app for your phone or tablet.

Water Conservation Tips 
2015-04-24 FINAL - Regional Game Plan

Water Information and Reports:

Important Notes from North Texas Municipal Water District 

Summer Algal Blooms, Taste and Odor – fact sheet about summer algal blooms and taste and odor.

Reports and Information

More Details at

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday

Building Inspection2nd floor, 7:30 am - 5:30 p 

City Manager, 1st floor, 8 am – 5 pm 

City Secretary1st floor, 8 am – 5 pm 

Code Enforcement, 2nd floor, 7:30 am - 5:30 pm

Communication/Marketing, 1st floor, 8 am – 5 pm

Engineering, 2nd floor, 7:30 am - 5:30 pm

Finance, 1st floor, 8 am – 5 pm 

Human Resources, 3rd floor, 8 am – 5 pm 

Planning and Zoning, 2nd floor, 7:30 am - 5:30 pm

Purchasing, 1st floor, 8 am – 5 pm

Utility Billing
, 1st floor, 7:30 am - 5:30 pm

Recreation Center
300 Country Club Rd., Building 200

Monday – Thursday, 5 am – 9 pm
Friday, 5 am – 5 pm
Saturday, 8 am – 8 pm
Sunday, 1 pm – 5 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 7:30 am – 5:30 pm

Municipal Court

Police Administration

Public Safety Communications

Fire Administration

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks and Recreation Administration
949 Hensley Ln., Building 200
Monday – Friday, 8 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
Monday – Friday, 8 am – 4 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
*Temporarily closed for improvements

Economic Development Corporation
250 S. Hwy. 78
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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