Water
E-Notify
Public Works
949 Hensley Lane, Building 300
Wylie, TX 75098
Monday - Friday: 7 am - 3:30 pm (excluding holidays)
Phone: 972-442-7588
Fax: 972-442-8198
To report an emergency after regular operating hours
Contact Police Dispatch at 972-442-8171
Contact Utility Billing for questions regarding water bill and payment, meter sets and fee, and tapping fees
Wylie Municipal Complex
300 Country Club Road, Building 100, 1st Floor
Wylie, TX 75098
Phone: 972-516-6100
Water Quality Update
Water and Sewer Pipe Warranty Mailing
This is a solicitation from a private company which (as stated on the advertisement) is not affiliated with the City of Wylie. The Water Department is not endorsing these companies because the service line is private plumbing. Like any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.
The warranty program is much like insurance. For a monthly fee, the company will cover certain qualified repairs for service lines. Service lines are only a portion of the private plumbing line. They are neither owned nor maintained by the city. The homeowner is responsible for any damage or failure in the service line. For water lines, customer responsibility begins at the customer side of the meter. For sewer lines, the customer’s responsibility begins at the property line.
Restrictions and Conservation:
For weekly updates regarding how much and when to water your lawn, sign up for www.watermyyard.org.
NTMWD Reminder: Minimal Outdoor Watering Needed November Through March
2015-10-29 Press Release - Fall Winter Watering
Mandatory Outdoor Water Restrictions:
From Nov. 1 through March 31:
Limit landscape watering with sprinklers or irrigation systems at each service address to no more than one day per week beginning Nov. 1 and ending March 31 of each year, although less than once per week is usually adequate. The watering day shall be on the customer’s trash day unless otherwise set by the City of Wylie.
From April 1 through Oct. 31:
Limit landscape watering with sprinklers or irrigation systems at each service address to no more than two days per week (April 1 - Oct. 31), although less than twice per week is usually adequate. Additional watering of landscape may be provided by hand-held hose with shutoff nozzle, use of dedicated irrigation drip zones, and/or soaker hose provided no runoff occurs. Lawn and landscape watering are limited to twice per week as per the chart below:
| Trash Day | Watering Day |
| Monday | Monday and Thursday |
| Tuesday | Tuesday and Friday |
| Wednesday | Wednesday and Saturday |
| Thursday | Thursday and Sunday |
| Friday | Friday and Monday |
Water Conservation Measures:
- Prohibit lawn irrigation watering from 10 am to 6 pm (April 1 - Oct. 31).
- Prohibit the use of irrigation systems that water impervious surfaces. (Wind-driven water drift will be taken into consideration.)
- Prohibit outdoor watering during precipitation or freeze events.
- Prohibit use of poorly maintained sprinkler systems that waste water.
- Prohibit excess water runoff or other obvious waste.
- Require rain and freeze sensors and/or ET or Smart controllers on all new irrigation systems. Rain and freeze sensors and/or ET or Smart controllers must be maintained to function properly.
- Prohibit watering of areas that have been over seeded, sodded, sprigged, broadcasted, or plugged with cool season grasses, except for golf courses and athletic fields.
- Require that all new irrigation systems be in compliance with state design and installation regulations (TAC Title 30, Part 1, Chapter 344).
- Non-commercial car washing can be done only when using a water hose with a shut-off nozzle.
Report Watering Violations
Click here to submit a watering violation using the help center
Mobile App: Download the GORequest Android or Apple app for your phone or tablet.
Water Conservation Tips
www.Dallas.tamu.edu
www.watermyyard.org
2015-04-24 FINAL - Regional Game Plan
Ordinance No 2014-15
2014 Wylie Water Conservation Plan and Appendixes
Water Resource and Emergency Management Plan
Ordinance No 2014-16
Water Resource and Emergency Management Plan
Important Notes from North Texas Municipal Water District
- NTMWD home page
- NTMWD Board
- Wylie Representatives
- Marvin Fuller
- Robert Thurmond
https://www.ntmwd.com/documents/taste-odor-fact-sheet/
Reports and Information
- Water Quality Report: Mandatory report of water testing from 2017
- Drought Proofing Your Landscape by AgriLife Research and Extension
- Keeping Your Lawn Alive During Drought by AgriLife Research and Extension
- Save Your Boat and the Lake
(8 pm, Sept. 3) The water line is repaired and watering restrictions have been lifted. We appreciate everyone's assistance!
(2 pm, Aug. 31) Wylie is joining Garland, Murphy, Plano, Richardson and Sachse with mandatory restrictions prohibiting outdoor watering through Tue., Sept. 4, 6 pm, while NTMWD crews repair a 72-inch water line break in Richardson. Water quality has not been affected.
The break involves one of two major water transmission lines that serves the City of Richardson and surrounding communities, including Garland, Murphy, Plano, Sachse and Wylie. NTMWD forecasts the ability to continue meeting water demands through the duration of repairs.
More Details at www.ntmwd.com.