Disconnect Service
E-Notify
Disconnect Service Form - If you are moving and would like to disconnect the service, please fill out this form. We cannot back date disconnect requests. Please submit your form at least 2 business days prior to your requested disconnect date.
Late Pay Disconnection
If you have a past-due balance, you may be subject to disconnection. There is a $50 reconnect fee if paid before 5 pm and $65 after 5 pm.
Eastfork SUD disconnect fee is $70 before 4 pm and $85 after 4 pm.
Wylie Northeast SUD disconnect fee is $100 before 4 pm and $150 after 4 pm.
You must pay the full past-due amount plus the reconnect fee in order for your water to be turned back on. The Utility Billing office will be open until 6 pm on city water disconnect day only.
We cannot make any arrangements on disconnect day or if you are more than two months past due. If an arrangement is not kept, you will be cut off, and no other arrangements will be made.
Your payment must be received before 7 am the morning of disconnect to avoid disconnection.
Do not make your payment online the day of disconnect as we do not see these payments until the next day. Do not put payments in the Night Drop after 7 am the morning of disconnect, as it will not be applied before disconnect. Do not leave disconnect information or payment information on our voice mail, as we will not hear these messages until after disconnect.
If you are disconnected, you can only pay with cash, credit card, or money order. Checks will not be accepted.
Reconnections will be made on cut-off day after all cut-offs have been completed.