Utility Billing (water & trash)

FAQ - New Meter Program

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Your Water Your Meter webOver the next six months (Sept. 2020 - March 2021), every business and residential City of Wylie water customer will receive a new water meter as part of a program to upgrade our aging water delivery infrastructure and provide you with more control and knowledge on how much water you use.

1. Who Should I Contact With Questions About the New Meters or Replacement?
2. Will My Water Bill Increase with the New Meters?
3. What is the Process for Replacing a Meter?
4. When Will My Meter Be Replaced (Info on notificaiton)?
5. Will the Water Team Need to Enter my House?
6. What Should My Property Look Like after the Replacement?
7. How Does the New Meter Benefit Me?
8. Can I Opt Out of the Meter Replacement?
9. When Will the WaterSmart Customer Portal Be Available?
10. What Meter is the City Installing?

Who Should I Contact With Questions About the New Meters?
Please contact Wylie Utility Billing, 972-516-6100 during business hours, with questions concerning the meter replacement, new service or billing. To report an emergency water leak after regular operating hours, contact Police Dispatch at 972-442-8171.

Will My Water Bill Increase with the New Meters?

With more accurate meters, water bills may be higher since many of the old meters were failing, not fully measuring water usage. Remember, water meters are designed to fail in favor of the customer, not over reading, but under reading. The new meter system also brings improved accuracy as compared to the current, outdated meters that use moving parts
to detect water flow and often do not read low flow usage. The new Mach10 Ultrasonic meters have no moving parts and accurately detect both low and high flow usage.

It is also possible that customers could receive bills lower than previous if they utilize the WaterSmart customer portal (available after all meters are installed) to monitor how much water they are using and adjust their usage. 

What is the Process for Replacing a Meter?
(Video Coming Soon) A third party has been contracted to replace every City of Wylie water customer's meter. The crews will generally work one street/neighborhood at a time. The vehicles, along with personel, will be clearly identified as part of the meter project. The process typically takes no more than 30 minutes per home, depending on how much work needs to be done leveling or replacing the meter box. Unless the crew encounters issues, water should only be shutoff to the immediate home(s) they are working on. Once the new meter is installed, a worker will locate the house's spigot and run the water for a minute to clear any air and possible debris from the line. 

When Will My Meter Be Replaced; How will I be Notified?
Every City of Wylie water customer's meter will be replaced over the next six months (Sept. 2020 - March 2021). Several days before your home is scheduled for replacement, crews will notify you by placing a door hanger. Small signs will also be placed in neighborhoods when possible, and updates will be provided through NextDoor and other social media channels. 

Will the Water Team Need to Enter my House?
No, meter replacement crews are not permitted to enter your home. If needed, a City of Wylie team member will notify the homeowner. Following the replacement, crews may need to access the spigot on the exterior of the home to run water for a minute to clear air and debris from the water line. 

What Should My Property Look Like after the Replacement?
The property will be left in the same condition as it was prior to installation. Please contact Wylie Utility Billing, 972-516-6100, if there are issues. 

How Does the New Meter Benefit Me?

The new meter system will provide you with more accurate water usage data through our WaterSmart online portal that will be activated once all meters are installed, summer 2021. Not only will usage details be updated every hour, but you can set water budget and water consumption threshold alerts, see comparative data, receive leak alerts and other notifications from the City, and pay your water bill. The WaterSmart customer portal can be accessed from a computer, tablet or smartphone 24 hours a day, 7 days a week giving you control on how much water you use.

The new technology enables you to better understand and control your water usage with direct access to data that will give you an increased understanding of your water consumption. And city staff will be better equipped to assist you with issues and concerns about your usage.

The new meter system also addresses the issue of higher bills when additional days are added to a customer’s billing cycle because of the need for a manual read. Currently, a crew of up to 15 employees has to manually read, and reread meters throughout the city every month because the meters and radio system are failing. The automated reading process will allow us to reduce the cost, both in dollars and time, of reading meters.

Accurate readings also ensure equity across the system since citizens will be paying for the water they actually consume.

Can I Opt Out of the Meter Replacement?
No, meters will be replaced for all City of Wylie water customers including residential and commercial meters.

When Will the WaterSmart Customer Portal Be Available?
The WaterSmart online portal that will be activated once all meters are installed, summer 2021. Not only will usage details be updated every hour, but you can set water budget and water consumption threshold alerts, see comparative data, receive leak alerts and other notifications from the City, and pay your water bill. The WaterSmart customer portal can be accessed from a computer, tablet or smartphone 24 hours a day, 7 days a week giving you control on how much water you use. 

What Meter is the City Installing?
Mach10 Ultrasonic meters

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6340, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks and Recreation Administration
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6340, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
972-516-6340, recreation@wylietexas.gov 
Tuesday - Saturday, 9 am – 1 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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