Utility Billing (water & trash)

Utility Billing

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Coronavirus Update
To protect our citizens and staff during the COVID-19 response, Utility Billing will be temporarily closed to the public. Due to the coronavirius causing us to reduce the number of employees, we will be limited as to the number of phone calls we can answer. We will not be processing late penalties or cut-offs at this time. Please be aware you can make your payment online, mail a payment, pay through your bank, or leave a payment in the drop box located outside City Hall. If this is an after-hours water emergency or turn on, please call 972-442-8171. 

Wylie Municipal Complex
300 Country Club Rd., Building 100, 1st Floor
Wylie, TX 75098

Monday - Friday, 8 am - 5 pm

Phone: 972-516-6100
Fax: 972-516-6143

E-mail Utility Billing

Does your water taste or smell different?
Click here for details on NTMWD Annual Chlorine Maintenance

Request a Brush/Bulk Pickup
Report Watering Violations

Click here for watering restrictions and guidelines

The Utility Billing division is responsible for the billing and collection of utility fees, meter services, mail posting, cash deposits for all departments and utility customer service.

The City of Wylie is served by three water districts: City of Wylie, East Fork Special Utility District and Wylie Northeast Special Utility District. To see which water district covers your area, set up your water service with the City of Wylie, or ask a question about your water bill, contact Utility Billing.

Higher water usage? Answer these questions…
How often do you run your sprinklers?
How long per station do you run them?
Did you run them more than prior years?
How often do you soaker hose your foundation?
Have you checked for a broken sprinkler head or leak?
Do you have a toilet that leaks?
Have you filled or refilled a pool?
Does it have an automatic refill?
How long do you use your soaker hose and have you checked its condition?

Water Usage Calculator www.csgnetwork.com/waterusagecalc.html


contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6340, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks and Recreation Administration
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6340, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
972-516-6340, recreation@wylietexas.gov 
Tuesday - Saturday, 9 am – 1 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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