To protect our citizens and staff during the COVID-19 response, Utility Billing will be temporarily closed to the public. Due to the coronavirius causing us to reduce the number of employees, we will be limited as to the number of phone calls we can answer. We will not be processing late penalties or cut-offs at this time. Please be aware you can make your payment online, mail a payment, pay through your bank, or leave a payment in the drop box located outside City Hall. If this is an after-hours water emergency or turn on, please call 972-442-8171.
Wylie Municipal Complex
300 Country Club Rd., Building 100, 1st Floor
Wylie, TX 75098
Monday - Friday, 8 am - 5 pm
E-mail Utility Billing
Does your water taste or smell different?
Click here for details on NTMWD Annual Chlorine Maintenance
Request a Brush/Bulk Pickup
Report Watering Violations
Click here for watering restrictions and guidelines
The Utility Billing division is responsible for the billing and collection of utility fees, meter services, mail posting, cash deposits for all departments and utility customer service.
The City of Wylie is served by three water districts: City of Wylie, East Fork Special Utility District and Wylie Northeast Special Utility District. To see which water district covers your area, set up your water service with the City of Wylie, or ask a question about your water bill, contact Utility Billing.
Higher water usage? Answer these questions…
How often do you run your sprinklers?
How long per station do you run them?
Did you run them more than prior years?
How often do you soaker hose your foundation?
Have you checked for a broken sprinkler head or leak?
Do you have a toilet that leaks?
Have you filled or refilled a pool?
Does it have an automatic refill?
How long do you use your soaker hose and have you checked its condition?