Utility Billing (water & trash)

Utility Payments

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WaterSmart Portal - Signup Beginning Sept. 1
The meter installation project is complete and Wylie water customers can now take advantage of our new WaterSmart portal beginning Sept. 1. Not only will usage details be updated every hour, but you can set water budget and water consumption threshold alerts, see comparative data, pay your water bill, and receive leak alerts and other notifications. The WaterSmart customer portal can be accessed from a computer, tablet, or smartphone 24 hours a day, 7 days a
week, giving you control over how much water you use.

Bank draft customers, online payment customers and pay by check customers should log on to WaterSmart, create an account (zip code and acct. #) and enter your payment information. It’s, quick, easy and convenient.


In Person
Payments may be made at the City of Wylie Municipal Complex Utility Billing Office
300 Country Club Rd., Building 100, 1st Floor
Mon. - Fri.; 8 am - 5 pm

The following payment types will be accepted: cash, checks, and money orders made payable to the City of Wylie, Visa, MasterCard, and Discover.

Night Drop Payments
Payments put in the night drop before 8 am will be posted as the previous day. Example: Payment in night drop Tuesday night will be posted as a Tuesday payment.

By Phone
Call 972-516-6100, Mon. - Fri.; 8 am - 5 pm. We accept American Express, Visa, MasterCard, and Discover.

By Mail
Please allow five to seven business days for payment delivery.

If you are mailing your payment, please REMEMBER: Include your water bill stub; do not fold, staple, stamp or write on payment stub. Make check(s) or money order(s) payable to the City of Wylie. Write your water account number on the front of the check and mail payment to:

City of Wylie
PO Box 660521
Dallas, Texas 75266-0521

Late Payment
The due date on your bill applies to the current charges only. Any past due amount must be paid immediately. Failure to receive a bill does not waive late fees or disconnects. The City of Wylie is not responsible for the U.S. Postal Service, and if payment is mailed but not received before the due date/cutoff date, late fees or disconnects are not waived. Statements are mailed on the 15th of the month and due on the 5th of the following month. Payments made after the due date will be charged a 5 percent late fee. Returned checks must be paid by cash or credit card and will accrue a $25 returned check fee.

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6340, recreation@wylietexas.gov

Monday – Thursday, 5 am – 9 pm
Friday, 5 am – 5 pm
Saturday, 8 am – 8 pm
Sunday, 1 pm – 5 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court
972-429-8080, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks and Recreation Administration
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 8 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-429-8047, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6340, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
972-516-6340, recreation@wylietexas.gov 
*Temporarily closed for improvements

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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