New Meter Program
Over the next six months (Sept. 2020 - March 2021), every business and residential City of Wylie water customer will receive a new water meter as part of a program to upgrade our aging water delivery infrastructure and provide you with more control and knowledge on how much water you use. Questions? Please contact Wylie Utility Billing, 972-516-6100.
The new meter system will provide you with more accurate water usage data through our WaterSmart online portal that will be activated once all meters are installed, summer 2021. Not only will usage details be updated every hour, but you can set water budget and water consumption threshold alerts, see comparative data, receive leak alerts and other notifications from the City, and pay your water bill. The WaterSmart customer portal can be accessed from a computer, tablet or smartphone 24 hours a day, 7 days a week giving you control on how much water you use.
The new meter system also addresses the issue of higher bills when additional days are added to a customer’s billing cycle because of the need for a manual read. Currently, a crew of up to 15 employees has to manually read, and reread meters throughout the city every month because the meters and radio system are failing. The automated reading process will allow us to reduce the cost, both in dollars and time, of reading meters.
The new technology enables you to better understand and control your water usage with direct access to data that will give you an increased understanding of your water consumption. And city staff will be better equipped to assist you with issues and concerns about your usage.
The advanced water meter system brings improved accuracy as compared to the current, outdated meters that use moving parts to detect water flow and often do not read low flow usage. The new Mach10 Ultrasonic meters have no moving parts and accurately detect both low and high flow usage.
With more accurate meters, water bills may be higher since many of the old meters were failing, not fully measuring water usage. Remember, water meters are designed to fail in favor of the customer, not over reading, but under reading. Accurate readings also ensure equity across the system since citizens will be paying for the water they actually consume.
Frequently Asked Questions