Frequently Asked Questions

Service updates related to COVID-19 can be found here.

Searchable FAQ Knowledge Base

1. General Information
2. Internet Access and Printing
3. Materials, Loan Periods and Fines
4. Volunteering
5. Classes

General Information
What are your hours?
Our hours of operation are as follows:

Monday 10 AM - 8 PM
Tuesday 10 AM - 8 PM
Wednesday 10 AM - 8 PM
Thursday 10 AM - 8 PM
Friday 10 AM - 5 PM
Saturday 10 AM - 5 PM
Sunday Closed

The library is closed on major holidays.
Holiday Schedule

Where are you located?
We are located at 300 Country Club Rd., Bldg. 300 in Wylie.

What do I need to do to get a library card?
You must have a valid picture I.D. to get a card. The following types of picture I.D. are acceptable: State Driver’s License, State issued identification card or Passport.  A library card or valid picture I.D. is required for all library transactions.
Sign up for a library card online to access our digital library. Access ebooks, audiobooks, magazines and other online resources. 

Do I have to be a resident of Wylie to get a card?
No. We welcome everyone at our library. However, you must have a valid picture I.D. to get a card. There are no registration fees for non-residents at the Smith Public Library.

May I get a card for my child?
Yes. We do not have an age limit for children as long as parents are willing to keep up with their accounts.

What if I cannot find my library card or it is stolen?
Please contact the library to block your account if your card is lost or stolen to prevent unauthorized use of your card. Lost and stolen cards can be replaced for a $1 fee. You must bring a valid picture I.D. to get your card replaced. Children under the age of 18 must bring a parent or guardian with a picture I.D. Once you obtain a new card, your original one will not work.

Do you accept book donations? 
Yes. Please place all book donations inside the bin in the lobby of the building. If it is a large number of books, please call the library for assistance 972-516-6250.

What kind of programs do you offer? 
We have storytime, book clubs, teen events and much more. Please visit our Events Calendar for more information.  

Do you have study rooms? 
We have two study rooms that are available on a first-come, first-served basis and may be reserved online here. A library card is required to use the study rooms. Reservations are for same-day only during the library’s operating hours. 

Is there more than one library in Wylie? 

Do you provide tours of the library? 
Tours of the library are available for parties of at least 10 and that do not exceed 40. Please see our Group Tour Policy and Group Tour Request Form for more detailed information. Please note three weeks notice is required to schedule a tour. You may also want to consider our self-guided tour that you can print out and bring to the library. This tour is perfect for smaller student groups led by an adult.

May I register to vote at the library?
Yes, we do have voter registration cards that you may take with you or you may choose to fill it out and leave it with us to submit. Alternatively, you may register to vote online with the Texas Secretary of State's Office at https://vrapp.sos.state.tx.us/

Internet Access and Printing
May I access the Internet at the library?
Yes. You get up two hours a day in one-hour increments. You must bring your own headphones. Children and teens are also allotted two hours a day, but children are given 30 minutes at a time. Teens may check out a laptop and use it in the Teen Room. They are available on a first-come, first-served basis. Minors must have Internet permission on their own cards. They must also bring their own headphones.

What do I need to do to get access to the Internet?
Adults are automatically given access. You may immediately use a computer in the Adult area.
Minors need to have their own cards and are not allowed to use their parents' or siblings' cards to use a computer. A parent or legal guardian must come in and sign a computer use policy form in order for them to be allowed on the children's Internet computers or the teen laptops.

Do you have Wi-Fi?
Yes; you are welcome to bring in your own laptop.

Do you have copy and fax machines for public use?
Yes. Fax service is provided by Fax 24 and accepts credit card payment only. Faxing is $1.75 for the first page and $1 for additional pages. Faxing to international numbers is $3.95 for the first page, $3.45 for additional pages. Please note the library cannot receive faxes. 

How much do print jobs cost?
Black-and-white print jobs are $.15 per page. Full-color print jobs are $.50 per page. The machine accepts cash only and will take $1 and $5 bills. Please bring small bills and change as we are not able to make change for print jobs.

Materials, Loan Periods and Fines
What types of materials do you have?
We have books, audio books (CD and Playaway), DVDs, magazines & music CDs.

How long may I keep the materials I check out? 
Three-week checkouts: books, books on CD, music CDs, DVDs & magazines in the Adult Section 
One-week checkouts: New adult DVDs, juvenile holiday books &  juvenile holiday DVDs, mobile hotspots
Juvenile magazines are for in-house use only.

How many items can I check out at one time?
The first time you use your card, you are limited to five items. After that, there is no limit on books, audio books or CDs. Whatever you feel you can keep up with is fine. You may only have five DVDs checked out on your card at any given time.

Do you charge late fees?
Materials that are not returned by the due date are assessed a $.10 extended use fee. DVDs carry a $.50 per day per item extended use fee. Extended use fees were approved by our Mayor and City Council.

If I have fines, will I be able to use my card?
If your fines are under $5 you will be allowed to check out. Fines do not affect computer privileges.

May I return materials after hours?
Yes. A drive-up 24-hour drop slot is located in the front of the building.

What happens if I lose a book?
You will be charged the full amount of the item plus a $3 processing fee to cover the costs of preparing the item for checkout.

What if I find a book I have already paid for?
Refunds will be given for lost items minus a $3 processing fee as long as they are returned within six months of payment.

What happens if an item I checked out is damaged?
If you notice any damage to any item you have in your possession, please notify the library immediately at 972-516-6250.

What happens if I damage an item?
An item may have to be paid for in full depending on the severity of the damage. Partial charges may apply for damaged items or items returned without barcodes, spine labels or artwork.

Do you offer interlibrary loan services?
Patrons may request specific titles that we currently do not own to be borrowed from other libraries through interlibrary loan. The time period to obtain materials varies. Five requests are allowed per month, per library card holder. To obtain an item via interlibrary loan, a patron must fill out a loan request form at the library. This service is free unless the item is not picked up, in which case a $2 fee is assessed. When the material arrives, you will receive a phone call, and you have seven business days to pick up the item. If it is not picked up within that time, the material will be sent back to the lending library.

How do I place a request on an item?
Click on the item that you want in our catalog. On the menu bar at the top of the screen, choose “hold request.” Enter your full library card number located on the back of your card underneath the barcode. You do not have to include the spaces. Enter your PIN, which is the last four digits of your card number unless you changed it. Click on “submit request.” You will receive an automated phone call or e-mail notification when the item is ready for you to pick up. Items are held for one week.

What’s the difference between a request and a hold?
A request means that someone is waiting for that item. It has not yet been set aside for them. A hold means it has your name on it and can only be checked out by you.

Do you participate in TexShare?

Yes, to obtain a TexShare card, patrons must have a good borrowing history with the Smith Public Library for the most recent three months. When applying for a TexShare card patrons must present a photo ID, proof of current address and two working telephone numbers. TexShare cards will only be issued to patrons who are 18 years or older. Cards are valid for six months from the date of issue and can be renewed in person at the Smith Public Library. TexShare privileges will be suspended if there are overdue items or if library fines exceed $5. Please see the TexShare Lending Policy for full details.

How do I go about suggesting you purchase an item? 
Please inform any staff member of an item you wish the library to purchase. Your request will be forwarded to the appropriate staff member for consideration. 

How can I volunteer at the library?

Currently, we are not accepting adult volunteer applications. Due to COVID-19, our workflows have changed and we are not ready to begin integrating volunteers into that process. Please check the Friends of the Library page for volunteer opportunities with them. 

All teen volunteer opportunities are listed on the teen page. Please contact Kelsey with any additional questions.

We do not accept court-ordered community service requests.

Do you offer GED classes?
GED classes are currently on hold. To find a preparation program in your area, please contact TCALL at 800-441-READ (7323).
Ready to take the test? Register at www.ged.com and find your testing location.

Learning Express Library features nearly 1,000 online tutorials, practice tests, and eBooks to help patrons of all ages. It offers college and grad school entrance test prep, GED® test prep, and more. Just click "New User" to create your account.

Do you offer ESL classes?
Currently, we do not offer ESL classes. Wylie ISD offers the following classes:
Hartman Elementary and Tibbals Elementary
January 14 - April 30
5:30 - 8:30 pm

Classes meet Monday and Tuesday weekly from 5:30 - 8:30 pm. There is a $30 fee for materials. The fee may be paid by check, money order or cash on the night of registration. Children attending the literacy program must be enrolled in Wylie ISD, between the ages of 6-12 (K-6) and a parent MUST be participating in the program.

Contact Information:
Diana Pecorino, WISD ESL/DL Coordinator

Hartman Elementary
510 S. Birmingham Street
Wylie, TX 75098

Tibbals Elementary
621 Waters Edge Way
Murphy, TX 75094

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6340, recreation@wylietexas.gov

Monday – Thursday, 5 am – 9 pm
Friday, 5 am – 5 pm
Saturday, 8 am – 8 pm
Sunday, 1 pm – 5 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court
972-429-8080, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks and Recreation Administration
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 8 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-429-8047, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6340, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
972-516-6340, recreation@wylietexas.gov 
*Temporarily closed for improvements

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

© 2022 City of Wylie Powered By Revize Login