Best Practices

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Wylie Fire Rescue has received the coveted designation of Recognized Best Practices Fire Department from the Texas Fire Chiefs Association Best Practices Recognition Program. WFR is one of only 12 departments in the state of Texas to achieve this status since the program’s inception in 2013.

The Recognition Program evaluates a fire department's compliance regarding 117 Best Practices for departments in the state of Texas. The practices, developed to assist agencies in the efficient and effective delivery of service to their communities, cover all aspects of fire department management including administration and organization, emergency medical service, training, special operations, records and information management, fire operations, fire prevention, risk reduction, community outreach, response analysis, communications, safety and health, resources management, and professional standards and conduct.

The process, which is voluntarily undertaken by fire departments, required its members to conduct a critical self-review of the department's policies, procedures, facilities, and operations. WFR began the lengthy process of becoming Recognized in 2015. Many of the 117 Best Practices were already in place, but the application process caused the department to capture and formalize the missing pieces and create written documentation, policies and plans. 

Following WFR's self-evaluation, an outside audit and review was conducted by trained fire chiefs and assistant fire chiefs from other areas of the state. The result of their review was then sent to the Texas Fire Chiefs Best Practices Recognition Board for final analysis and the decision to award Recognized status. The department was notified in November 2017 that it had received the Best Practices designation.

The award was presented at a Wylie City Council meeting, and the department was also recognized at the TFCA Executive Conference in Austin in February 2018. 

 More information and a description of the program can be found at 

contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 

City Manager, 1st floor 

City Secretary1st floor 

Code Enforcement, 2nd floor 

Communication/Marketing, 1st floor

Engineering, 2nd floor 

Finance, 1st floor 

Human Resources, 3rd floor 

Planning and Zoning, 2nd floor 

Parks Administration, 3rd floor 

Purchasing, 1st floor 

Utility Billing
, 1st floor 

Recreation Center
300 Country Club Rd., Building 200

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court

Police Administration

Public Safety Communications

Fire Administration

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks and Recreation Administration
949 Hensley Ln., Building 200
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
Tuesday - Saturday, 9 am – 1 pm

Economic Development Corporation
250 S. Hwy. 78
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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