Coronavirus FAQ

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Questions? Email info@wylietexas.gov

What is open; What is closed?
Open the open/closed fact sheet of businesses and service impacted by coronavirus.

What is the City of Wylie doing?

The City of Wylie Office of Emergency Management is closely monitoring the coronavirus disease and we are prepared to respond. Know the facts about coronavirus disease 2019 (COVID-19) and help stop the spread of rumors. For up-to-date information, visit the Centers for Disease Control and Prevention (CDC) coronavirus disease 2019 situation summary page; The Texas Department of State Health Services page; and the Collin County Health Department

A Department of Social and Health Services COVID-19 Call Center has been established and an e-mail created to receive incoming questions from the general public.

  • Email: coronavirus@dshs.texas.gov

  • DSHS COVID-19 Call Center: 1-877-570-9779

City Hall, Smith Library, Recreation Center, and Senior Recreation Center are closed to the public, but a limited staff is hard at work. If you need assistance, please call or email info@wylietexas.gov.

  • Main Line 972-516-6000

  • Fire 972-429-8110

  • Police 972-442-8171 (non – emergency)

  • Human Resources 972-516-6040

  • Police Records 972-442-8170

  • Utility Billing 972-516-6100

  • Planning 972-516-6320

  • Building Inspections 972-516-6420

  • Code Enforcement 972-516-6440

  • Municipal Court 972-429-8080

  • Parks 972-516-6340

  • Recreation 972-516-6360

  • Library 972-516-6250

  • Animal Services 972-442-5268

  • 911 Communications 972-442-8171

  • Public Works 972-442-7588

  • City Secretary’s Office 972-516-6020

  • CWD 972-392-9300Hours: 7:00 a.m. – 6:00 p.m., Monday – Friday

What is COVID-19?

Coronavirus disease (COVID-19) is primarily a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a “novel” or new coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. Other coronaviruses cause mild disease like the common cold.

How does COVID-19 spread?

The virus that causes COVID-19 may be passed from an infected person in several ways, including: Respiratory droplets released into the air by coughing and sneezing; Close personal contact, such as touching or shaking hands; Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

What are the symptoms of COVID-19?

Most patients with COVID-19 may have no or mild symptoms. Some may develop: fever, cough, and shortness of breath. If you have not recently travelled to an area with confirmed COVID-19 infections, your risk of infection is extremely low. Should you develop symptoms, it is more likely you have the common cold or Influenza (flu) and you should contact your medical provider for additional guidance.

How can I avoid infection with COVID-19?

The best way to prevent infection is to take precautions to avoid exposure to this virus. These are exactly the same precautions you would take to avoid coming down with a cold or the flu.

The United States Centers for Disease Control and Prevention recommends these everyday actions to help prevent the spread of all respiratory viruses:

Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact with people who are sick.

What should I do if I think I may be infected with COVID-19?

If you believe you may be at risk of infection with COVID-19 and you develop symptoms, call ahead to a healthcare provider for additional guidance. Be sure to tell your healthcare professional about your recent travel or contact. Your healthcare professional may work with the county public health department and CDC to determine if you need to be tested for COVID-19.

Where can I go to be tested?

If you are a close contact of someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your healthcare provider and tell them about your symptoms and your exposure. They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/testing.html).


Currently, some medical centers/hospitals are putting in place temporary testing facilities. Please consult with your physician for further information.

When should I call 911?
If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing

  • Persistent pain or pressure in the chest

  • New confusion or inability to arouse

  • Bluish lips or face


*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Is there a directory of local businesses with adapted services?

The City of Wylie, Wylie Chamber of Commerce, Discover Wylie and Wylie EDC have combined forces to help our businesses survive during this challenging time.  

facebook.com/groups/wylietakeout

Can daycare providers remain open?

Yes, daycare providers can remain open at this time.

What is the Families First Coronavirus Response Act?

The Families First Coronavirus Response Act (the “Act”) is a federal law that was passed by Congress on March 18, 2020, in response to COVID-19. The Act creates, among other things, Emergency Family and Medical Leave Expansion Act and the Emergency Paid Sick Leave Act. The Act provides payroll tax credits to employers to cover the wages paid to employees under the Act, but state and local governments are not eligible to claim these credits. The law goes into effect on April 2, 2020, and the Department of Labor is required to issue guidelines within 15 days to assist employers in calculating the amount of emergency paid sick time.

Can evictions proceedings be halted from occurring during the disaster declaration? 

The Texas Supreme Court issued an emergency order halting all evictions proceedings in Texas through April 19. The order is effective immediately. While filings may still be made, no trial, hearing, or proceedings may occur until after the termination date of the order. The Chief Justice may extend the order’s effective period. Exceptions may include imminent threat of physical harm to a landlord, their employees, or other tenants, or if the tenant is engaging in criminal activity.


contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6340, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks and Recreation Administration
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6340, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Thomas and Mattie Brown House
301 North Ballard Ave.
972-516-6340, recreation@wylietexas.gov 
Tuesday - Saturday, 9 am – 1 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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